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FAQ

Frequently Asked Questions


82% of the questions answered within 3 hours or less

General questions

If I order multiple tickets, am I guaranteed to sit next to each other?

Tennis Ticket Service guarantees that when you order two tickets, the seats will be located next to each other. For more than two tickets we do our best to find tickets next to each other. When it’s impossible to find seats next to each other, the tickets will always be two by two, which means that no one ever sits alone.

What is my place in the stadium?

The seating plan at the product page provides a good indication of your place in the stadium. At the time of ordering, it is not possible to determine the exact location of your tickets in the stadium. This information will only be announced at a later stage by our suppliers.

When is the game I ordered finalized, so exact date and time are announced?

Matches in Spain can change of exact playtime and date up till ten days prior the match. This has to do with several factors, including television rights. Also matches in England are finalized several weeks before match day. Please keep this in mind when booking a flight or overnight staying. When there is information about changing match time or date, we will do everything we can to inform the clients as fast as possible. Tennis Ticket Service cannot guarantee that predetermined playing time and play dates, the final playing time is. No rights can be derived.

What if I lose my ticket?

Unfortunately, Tennis Ticket Service can’t offer a refund or replacement in case of lost, stolen of damaged tickets. When you’ve received your tickets, they are your property. From that point on they will no longer be protected by our Ticket Guarantee. Make sure you’ll save your tickets in a secure environment.  

Did I receive the correct tickets?

When you think you received the incorrect tickets, compare the tickets with the information of your order. If this is incorrect, please contact our customer service team.

Why is there a different name listed on my tickets?

Tennis Ticket Service is a reseller of tickets for various events. We buy tickets through a large network of suppliers. The name that you see on your ticket is the name of the original purchaser. This information has to remain on the ticket, otherwise it will no longer be valid. However, each ticket has a unique bar code, by which the validity of the card is guaranteed.

Ordering tickets

Can I still cancel my order after I have ordered?

Unfortunately it is not possible to cancel an order. Order tickets only if you are sure you can attend the game. Also, make sure you order your tickets for the correct match.

I cannot order tickets via the website, now what?

You can always contact the Customer Service of Tennis Ticket Service. This can be done by telephone or by e-mail. The customer service is available daily to answer all your questions.

I have just ordered tickets through the website, what now?

You will be contacted by Tennis Ticket Service via e-mail. It depends on the match and date how the tickets will be delivered. This is all clearly based on the mail.

What payment options are there?

Via the website you can quickly and safely pay through iDeal, Credit Card or Paypal.

Can I also pay by bank transfer?

When you are not able or willing to pay via Credit Card, PayPal or iDEAL we can send you an invoice. Contact us via e-mail to ask for an invoice. In that case you will be provided our bank details and can purchase the tickets via a bank transfer.

Can I order by phone?

If you are unable, for whatever reason, to order tickets via the website please call us at any time. Our customer service is at your disposal every day to help with all problems, such as completing your order.

Prices

Do children get discounts at the stadium?

Children receive no discount on a ticket to a Tennis game, unless stated otherwise.

Are the prices shown per person?

Yes, all prices on the website are for one ticket.

The price on the tickets is less than I paid, what is wrong?

The price you pay is the result of several factors. Availability of the tickets, the method of delivery of the tickets and the demand for and supply of tickets determines the selling price. This is the reason that prices may vary from day to day, and sometimes the selling price varies of the original price.