We don’t pay for good reviews, and we don’t hide from the bad ones. If you look us up on Trustpilot or Google, what you’ll find is real feedback from real customers, including some we’d rather not read back. We’re a real company with a real office and a real team, not an ecommerce operation quietly buying its way to a better score.
Over fifteen years we’ve helped thousands of people get to a match they’d otherwise have missed. Most of those experiences go well, and a good number of our customers come back to us tournament after tournament, which matters more to us than any single review does. You’ll also find people who had a genuinely bad experience with us, and their frustration is fair. We’d rather be upfront about where things sometimes go wrong than pretend they don’t, and every complaint that reaches us gets taken seriously, with someone actively trying to put it right.
A business built on taking people’s money without delivering doesn’t last fifteen years online. It gets shut down by payment processors, banks and regulators long before that. We’re still here because most orders go the way they’re supposed to, and because we deal directly, and honestly, with the ones that don’t.
So here’s a straight answer to the specific things people ask about most.
Why our prices are above face value
We don’t buy up tournament tickets ourselves. Our supply comes from a network of partners who hold tickets through their own allocations, and we pay those partners a premium to secure them for our customers.
That premium, plus genuine demand for a small supply of seats at a sold-out event, is what sets the price, not an arbitrary markup on our end. It’s also why prices move: a semifinal ticket costs more once the players are known than it did a week earlier.
We’re not an official reseller, and we’ve never said we were
None of the tournaments we sell tickets for have appointed us as an authorised or official partner, and we don’t present ourselves that way anywhere on this site.
What we are is a long-running secondary market seller: we source real tickets from people and organisations who hold them, and resell them to fans who couldn’t get one through the official channel. Ticket resale is legal in the large majority of markets we sell into, though the details vary by country and by venue, and it’s worth checking local rules if that matters to you.
Why tickets often arrive close to the event
This is the single biggest source of frustration we hear about, and it’s worth explaining properly.
Many of our tickets don’t exist as deliverable e-tickets until shortly before the match, because that’s when our partners themselves receive or release them. Often the same is true even for people buying directly from the official box office at these events. We’re not sitting on tickets and delaying them on purpose.
If your ticket arrives a few days, or in some cases a day or two, before your match, that’s normal for this market, not a sign something has gone wrong. If you’re travelling a long way and printing is difficult, get in touch with us in advance and we’ll try to help you plan around it.
Cancelling an order
Unlike a pure marketplace, where you’re often stuck once a private seller has your money, we do offer cancellation on most orders.
It isn’t free, since we’ve usually already committed to the ticket with our own supplier by the time you cancel, so a cancellation fee applies. We’ll always tell you what that costs before you commit to cancelling, not after.
Store credit vs. a cash refund
For most tournaments we sell, other than Wimbledon, we can often offer store credit instead of a cash refund when something needs resolving.
Store credit is usually worth more to you than the equivalent cash back, since it isn’t reduced by the same fees a cash refund is. It also means we’ve got a direct interest in making sure you end up somewhere good on a future order, not just processing a refund and moving on.
If your seating category isn’t exactly what you ordered
Because our supply depends on our partners, we occasionally can’t deliver the exact category you booked.
When that happens, our policy is to upgrade you within the same court to a better category, at no extra cost, if the one you ordered isn’t available. We don’t move customers to a different court entirely as a substitute and call it an upgrade, moving between courts is a different experience, not a better one, and we’re working on making sure that’s always handled in agreement with the customer rather than decided for them.
If this has happened to you and it wasn’t handled well, tell us, it’s something we’re actively improving.
Questions about an order, or something else not covered here? Get in touch, we’d rather answer directly than have you guess.